Refund policy

Return and Refund Policy

At Aurum & Co, operated by TRUECRAFT RENOVATIONS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Return Eligibility

• You may request a return within 30 days of receiving your order.
• Items must be unused, unworn, in original packaging, with tags and all accessories intact.
• Proof of purchase (order confirmation) is required.

Return Shipping

• Customers are responsible for all return shipping costs.
• For damaged, defective, or incorrect items due to our error, we cover return shipping.

Refunds

• Once your return is received and inspected, refunds will be processed to the original payment method within 5–10 business days.
• Original shipping charges are non-refundable unless return is due to our error.

Exchanges

• Exchanges depend on product availability. If unavailable, a refund or store credit may be issued.

Order Cancellations

• Orders may be canceled only before they are processed or shipped.
• Contact gfozuccrpe@outlook.com immediately for cancellation requests.